Privacy Policy

Call Staff Pro is an AI-powered autonomous call handling and dispatch platform headquartered in Anaheim, California, USA. We provide enterprise-grade AI voice agents to businesses across industries including healthcare, logistics, home services, staffing, and event production. References to "we," "us," or "our" in this policy refer to Call Staff Pro.

We collect information in two ways:

From our website: When you fill out our contact or deployment request form, we collect your name, work email address, phone number, company name, company size, industry, and any notes you provide about your business challenges.

From deployed AI call systems: When we operate an AI call agent on behalf of a client business, that system may process caller names, phone numbers, account information, and spoken content during calls. This data is collected solely to fulfill the call handling service. We do not use this data for any other purpose.

Information submitted through our website is used to:

— Respond to deployment inquiries and prepare custom proposals — Communicate with you about our services — Send transactional emails related to your inquiry (via Resend)

We do not sell your personal information. We do not use your information for advertising. We do not share your information with third parties except as required to operate our services (e.g., our email delivery provider).

All call transcripts and logs processed by deployed Call Staff Pro agents are subject to real-time PII redaction. Sensitive data including Social Security numbers, credit card numbers, and other regulated identifiers are automatically detected and scrubbed before storage.

Each client deployment operates in a fully isolated environment. Your data is never commingled with another client's data and is never used to train public AI models.

All data is encrypted at rest using AES-256 and in transit using TLS 1.3.

Contact form submissions are retained for as long as necessary to fulfill your inquiry and maintain our business relationship. You may request deletion of your personal information at any time by contacting us at the address below.

Call logs and transcripts from deployed systems are retained according to the terms of the client agreement, which may be configured to meet industry-specific regulatory requirements (e.g., HIPAA, SOC 2).

We use the following third-party services to operate our website and deliver our services:

— Resend — transactional email delivery for contact form responses — Vercel — website hosting and infrastructure — Vercel Analytics — anonymous, aggregate website traffic analytics (no personal identifiers collected)

We do not use Google Analytics, Facebook Pixel, or any advertising tracking technology on this website.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

— Know what personal information we have collected about you — Request deletion of your personal information — Opt out of the sale of your personal information (we do not sell personal information) — Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at the address in Section 10.

Our website does not use tracking cookies or third-party advertising cookies. We may use strictly necessary session cookies to ensure the website functions correctly. No personal data is stored in these cookies.

We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

For privacy-related questions, data deletion requests, or to exercise your rights under applicable law, contact us at:

Call Staff Pro Anaheim, California, USA Email: [email protected]